Return eligibility covers defective as well as non-defective items, and customers may request an exchange.
Eligibility and timing
The request window is 30 days from delivery. For a non-defective return, the product must remain new and unused with original condition, packaging, tags, and accessories intact. A mistaken choice, changed mind, or personal preference may qualify as a non-defective return.
How returns and exchanges work
Approved merchandise is returned by mail with the free label included in the package. There is no restocking fee, and prior authorization is required.
An application needs the order number, checkout email, and issue details; damaged, faulty, mis-shipped, incomplete, or materially misdescribed items also need product and packaging images or video. Replacement availability is controlled by actual inventory.
Refunds
Within 10 days of approval, funds are sent to the payment method originally used.
Contact
Use these current store contact details for assistance:
Email: captaineggs12@gmail.com
Mailing address: 425 W Fourth St, Carson City, NV, 89703, US
Phone: (725) 743-7438